Shipping & Delivery
Secure, insured worldwide delivery to your door
Last Updated: January 8, 2026
Secure & Insured Worldwide Delivery
At Nova's Gems, we understand that your gemstone is a valuable investment and a treasured possession. Every shipment is handled with the utmost care, security, and professionalism from our secure facility to your door.
All orders are shipped fully insured with signature-required delivery via trusted international carriers including DHL Express, FedEx International Priority, and UPS Worldwide Express.
100% Insured & Tracked Delivery
Every shipment is fully insured for its declared value with real-time GPS tracking, signature-required delivery, and discreet packaging. Your gemstone is protected at every step of its journey.
Order Processing Time
Every order undergoes meticulous quality verification before shipment:
Standard Orders
1-2 Business Days
All standard gemstones undergo final quality verification and are prepared for secure shipment within 1-2 business days.
Premium Orders
Same-Day Processing
Orders over $5,000 placed before 2PM CET receive same-day processing with priority handling.
Custom Orders
2-4 Weeks
Custom-cut gemstones or special requests require additional time for precision cutting and certification.
Our Quality Process
Secure payment confirmation and fraud prevention screening
Final quality check by our certified gemologists to verify authenticity and condition
GIA certificates, authenticity documents, and origin certificates organized
Secure packaging in our signature presentation box with protective materials
Full-value insurance arranged with trusted carrier and tracking activated
Shipping Methods & Delivery Times
Domestic Shipping (Scandinavia)
DHL Express / PostNord
DHL Express Priority
Oslo metropolitan area
International Shipping
DHL Express Worldwide
FedEx International Priority
FedEx / UPS Worldwide Express
DHL Express Worldwide
FedEx International Priority
DHL / FedEx International
Note: Delivery times are estimates from shipment date and may vary due to customs clearance, weather conditions, remote locations, or unforeseen circumstances. Orders over $2,500 receive complimentary worldwide shipping.
Shipping Costs
Free Shipping Thresholds
Free standard shipping on all orders over $500 to Norway, Sweden, Denmark, and Finland.
Free DHL Express shipping on all orders over $1,000 to EU member states.
Complimentary insured shipping to anywhere in the world on premium orders.
What's Included in All Shipments
Full Insurance
Coverage for 100% of declared value against loss, theft, or damage
Real-Time Tracking
GPS tracking with email and SMS notifications at every milestone
Signature Required
Personal signature required - no unattended doorstep deliveries
Discreet Packaging
Tamper-evident boxes with no external branding for security
Documentation
GIA certificates, authenticity documents, and care instructions
Luxury Presentation
Signature Nova's Gems presentation box with premium materials
International Shipping
We ship GIA-certified gemstones and ethically sourced specimens from Sri Lanka to over 100 countries worldwide with full customs support and documentation.
International Shipping Includes
We prepare all export paperwork, commercial invoices, and customs declarations
Proper HS classification for smooth customs clearance and accurate duty calculation
Sri Lankan origin certificates for gemstones sourced from Ratnapura and other legendary mines
Copies of GIA certificates included for customs verification and authentication
Shipping Worldwide
We ship to most countries worldwide. However, due to legal restrictions, import regulations, or logistical challenges, we cannot currently ship to certain regions.
Import Restrictions
Some countries have specific restrictions on gemstone imports or require special licenses. Please verify your country's customs regulations before placing an order. Contact us if you're unsure about your location.
Order Tracking
Every Nova's Gems shipment includes real-time GPS tracking so you can monitor your gemstone's journey from our secure vault to your door.
How to Track Your Order
Shipping Confirmation
Once your order ships, you'll receive an email with your unique tracking number, carrier information, and estimated delivery date.
Real-Time Tracking
Click the tracking link in your email or log into your account dashboard to see live updates on your shipment's location.
Delivery Notifications
Receive SMS and email notifications when your package is out for delivery, when delivery is attempted, and when it's successfully delivered.
Tracking Milestones
Order Processed
Your order has been quality-checked, packaged, and prepared for shipment
Picked Up by Carrier
DHL, FedEx, or UPS has collected your insured package from our secure facility
In Transit
Your gemstone is on its journey to you, tracked at every checkpoint
Customs Clearance
(International only) Package clearing customs with all documentation provided
Out for Delivery
Package is with the local courier for final delivery to your address today
Delivered
Package successfully delivered with signature obtained. Enjoy your gemstone!
Insurance & Security
Every Nova's Gems shipment is protected with comprehensive insurance and multiple layers of security to ensure your gemstone arrives safely.
Insurance Coverage
Full Value Protection
Every shipment is insured for 100% of its declared value against all risks during transit.
Theft Protection
Complete coverage against theft, loss, or unauthorized access during delivery.
Damage Coverage
Full protection against damage, breakage, or any harm to your gemstone.
Carrier Liability
Additional insurance coverage provided by DHL, FedEx, or UPS beyond our policy.
Security Measures
Tamper-evident boxes with no external branding or indication of contents for security
Personal signature mandatory - no unattended deliveries or doorstep drops allowed
Live location tracking with email and SMS updates at every checkpoint
Every handler is documented from our vault to your signature
What If Something Goes Wrong?
In the extremely rare event of loss, theft, or damage during shipping, contact us immediately at claims@novasgems.com. We'll open a carrier investigation within 24 hours and provide you with a replacement or full refund while we handle the insurance claim - at no cost to you.
Customs & Import Duties
Understanding International Duties
When ordering gemstones internationally, you may be responsible for customs duties, taxes, and fees imposed by your country:
Taxes levied by your country on imported gemstones and luxury goods
Value-added tax or goods and services tax based on your country's rate
Administrative fees charged by customs authorities for clearance
Fees charged by carriers (DHL/FedEx/UPS) for customs clearance services
How Nova's Gems Helps
Complete Documentation
We provide all necessary customs paperwork, commercial invoices, and HS codes for smooth clearance.
Duty Estimation
Contact us before ordering and we'll estimate customs duties for your country.
Dedicated Support
Our international shipping team assists with any customs issues or questions.
Buyer Responsibility
Customs duties, taxes, and import fees are the responsibility of the buyer and are not included in our product prices or shipping costs. We declare the actual purchase value of all shipments as required by international law.
DDP Shipping Available
For select countries, we offer Delivered Duty Paid (DDP) shipping where all customs duties and taxes are prepaid at checkout. This ensures no surprise charges upon delivery and faster customs clearance.
Contact us at shipping@novasgems.com to check DDP availability for your country.
Delivery Issues
Failed Delivery Attempts
If our carrier is unable to deliver your package:
Carrier attempts delivery. If no one is available, a notice is left with instructions.
You receive email and SMS notification of the failed attempt with rescheduling options.
Carrier will attempt delivery 2-3 times total, with notifications each time.
Package may be held at a local DHL/FedEx/UPS facility for pickup at your convenience.
After final attempt (usually 7-10 days), unclaimed packages return to us.
Refused or Unclaimed Shipments
If a shipment is refused at delivery or remains unclaimed:
- Original shipping costs are non-refundable
- Return shipping costs will be deducted from your refund
- Refund will be processed once we receive and inspect the returned package
- Any customs fees or duties paid are non-refundable
- International returns may take 2-3 weeks to process
Incorrect Address
Please ensure your shipping address is complete and accurate before placing your order:
Pro Tip: Use a business address or arrange to be home during the expected delivery window. Signature is required and packages cannot be left unattended.
Contact Our Shipping Team
Our dedicated shipping specialists are here to ensure your gemstone arrives safely and on time:
Phone Support
+47 921 68 688
Mon-Fri 9AM-6PM CET
Live Chat
Available on website
Mon-Fri 9AM-6PM CET