Yes, 100% of our gemstones are natural and ethically sourced from Sri Lanka. We clearly label any treatments (such as heat treatment, which is standard for sapphires). We do not sell synthetic, lab-created, or simulated gemstones unless explicitly stated.

Every gemstone comes with a certificate of authenticity documenting its natural origin.

Heated sapphires have been heat-treated to enhance their color and clarity. This is a standard, accepted practice in the industry that affects 95% of sapphires on the market.

Unheated sapphires are completely natural with no treatments. They are significantly rarer and more valuable, often commanding 2-5x the price of heated stones of similar quality.

All our product listings clearly state whether a gemstone is heated or unheated.

We use the internationally recognized "4 Cs" system:

• Color: Hue, saturation, and tone. For sapphires, vivid blue is most valuable.
• Clarity: Presence of inclusions. Eye-clean stones command premium prices.
• Cut: Precision, symmetry, and polish quality affecting brilliance.
• Carat: Weight in carats (1 carat = 0.2 grams).

Visit our Gemstone Education Center to learn more about quality grading.

All our gemstones are sourced directly from Sri Lanka (formerly Ceylon), one of the world's most renowned gemstone-producing regions for over 2,000 years.

We work directly with families and communities in Ratnapura, Beruwala, and other gem-rich regions, ensuring ethical mining practices and fair compensation. Each gemstone comes with a certificate of Sri Lankan origin.

Yes! We offer several options:

• 3D Showroom: View every gemstone in 360° with zoom and lighting controls
• Video Call Consultation: Schedule a live viewing with our gemologists via video call
• In-Person Viewing: Visit our Oslo showroom by appointment

Book an appointment or explore our 3D Showroom.

Gemstones over $2,500 typically include GIA (Gemological Institute of America) certification. For stones under this threshold, we provide our own certificate of authenticity signed by our certified gemologists.

You can request GIA certification for any gemstone - costs typically range from $100-500 depending on the stone. Contact us for a quote.

Every certificate includes:

• Gemstone type and variety
• Weight in carats
• Dimensions (length × width × depth)
• Color grade and description
• Clarity grade
• Cut quality assessment
• Origin (Sri Lanka)
• Treatment status (heated/unheated)
• Unique certificate number
• Date of certification

For GIA certificates, visit GIA Report Check and enter your report number.

For Nova's Gems certificates, contact us with your certificate number and we'll verify it in our database within 24 hours.

We guarantee that every gemstone sold is 100% natural and authentic as described. If any third-party gemological laboratory determines that your gemstone is not natural or has been misrepresented, we will provide a full refund including all costs (purchase price, certification fees, and return shipping).

This guarantee has no time limit and is transferable to future owners.

Scandinavia: 2-4 business days (Express: 1-2 days)
European Union: 5-7 business days
United Kingdom: 5-7 business days
North America: 7-11 business days
Asia Pacific: 7-14 business days
Rest of World: 7-14 business days

All times are estimates from ship date. Orders typically process within 1-2 business days.

Yes, every shipment is fully insured for the declared value at no additional cost to you. All packages require signature upon delivery and include real-time tracking.

In the extremely rare event of loss or damage during shipping, we handle all insurance claims and provide either a replacement or full refund immediately.

Yes, we ship to over 100 countries worldwide via DHL, FedEx, and UPS. We handle all export documentation and customs paperwork.

Note: Import duties and taxes are the responsibility of the buyer and vary by country. We can provide estimates before purchase. See our Shipping Policy for details.

Free Shipping:

• Scandinavia: Orders over $200
• European Union: Orders over $1,000
• Worldwide: Orders over $2,000

Standard shipping starts at $25 for Scandinavia, $35-75 for international depending on location. Exact costs calculated at checkout.

Yes! Once your order ships, you'll receive an email with your tracking number and a link to track your package in real-time. You can also view tracking information in your account dashboard.

You'll receive notifications when your package is out for delivery and when it's been delivered.

We accept:

• Credit/Debit Cards (Visa, Mastercard, American Express)
• PayPal
• Bank Transfer (for orders over $10,000)
• Vipps - select orders
• Klarna (buy now, pay later) - available in select countries

All payments are processed through PCI-DSS compliant, encrypted gateways.

Absolutely. We use industry-leading security measures:

• 256-bit SSL encryption for all data transmission
• PCI-DSS Level 1 compliant payment processing
• We never store your full credit card information
• 3D Secure authentication for card payments
• Regular security audits and vulnerability assessments

Your payment is processed immediately when you place your order. For bank transfers, your order is confirmed once payment is received (typically 1-3 business days).

If using Klarna or similar payment plans, the payment schedule is determined by the financing provider.

Yes, we offer several financing options:

• Klarna: Pay in 4 interest-free installments (available in select countries)
• Layaway: Reserve your gemstone with 20% deposit, pay over 3-6 months
• Custom Plans: For purchases over $10,000, contact us for tailored payment arrangements

Contact our concierge team to discuss financing options.

Yes. All orders automatically include a detailed invoice. For VAT-registered businesses in the EU/Norway, provide your VAT number at checkout and we'll issue a VAT invoice.

Need specific invoice formatting or additional documentation? Contact us and we'll accommodate your requirements.

We offer generous return windows:

• 30 days: Standard gemstones
• 60 days: Premium gemstones over $5,000
• Extended: Holiday purchases (until January 31)

Gemstones must be returned in original condition with all certificates and packaging. See our complete Return Policy.

Simple 5-step process:

1. Email returns@novasgems.com with your order number
2. Receive Return Authorization (RA) number within 24 hours
3. Package the gemstone securely with all documentation
4. Ship using our prepaid, insured label (for eligible returns)
5. Receive refund within 2-3 days of our inspection

Once we receive and inspect your return (2-3 business days), refunds are processed immediately:

• Credit/Debit Card: 5-10 business days
• PayPal: 3-5 business days
• Bank Transfer: 7-14 business days
• Store Credit: Instant (with 10% bonus value)

We pay: If the gemstone is damaged, defective, or not as described
You pay: For standard returns (change of mind)

For our mistake, we provide a prepaid, fully insured shipping label. For standard returns, you're responsible for shipping costs (we recommend fully insured tracked shipping).

We don't offer direct exchanges, but you can:

1. Return your original gemstone for a full refund
2. Purchase your preferred gemstone

Contact us if you're exchanging - we'll expedite your refund and reserve your new gemstone while we process your return.

No, you can checkout as a guest. However, creating an account provides benefits:

• Order history and tracking
• Saved addresses for faster checkout
• Wishlist and favorites
• Exclusive early access to new arrivals
• Personalized gemstone recommendations
• Loyalty rewards program

Three ways to track:

• Email: Click the tracking link in your shipping confirmation email
• Account: Log in and view orders in your dashboard
• Direct: Use your tracking number on the carrier's website (DHL, FedEx, UPS)

Orders can be modified or cancelled within 2 hours of placement. After that, orders enter processing and cannot be changed.

Contact us immediately at support@novasgems.com if you need to make changes. We'll do our best to accommodate your request.

Visit the login page and click "Forgot password". Enter your email address and we'll send you a password reset link within minutes.

If you don't receive the email, check your spam folder or contact our support team.