Privacy Policy
Last Updated: January 8, 2026
Introduction
Welcome to Nova's Gems. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
Nova's Gems is committed to safeguarding the privacy of our customers and website visitors. This policy applies where we are acting as a data controller with respect to the personal data of our customers and website visitors.
Your Privacy Matters
We are fully GDPR compliant and follow industry best practices to ensure your data is protected at all times.
Information We Collect
Personal Information You Provide
We collect information that you provide directly to us, including:
- Account Information: Name, email address, phone number, shipping and billing addresses
- Payment Information: Credit card details, billing information (processed securely through our payment providers)
- Purchase History: Details of gemstones purchased, preferences, and transaction history
- Communication Data: Your inquiries, feedback, and correspondence with our customer service team
- Profile Data: Your preferences, interests, and gemstone collection wishlist
Information Automatically Collected
- Usage Data: Pages visited, time spent on pages, links clicked, 3D showroom interactions
- Device Information: IP address, browser type, operating system, device identifiers
- Location Data: General location based on IP address (country/city level)
- Cookies: See our Cookies section below for detailed information
How We Use Your Information
We use the information we collect for the following purposes:
Order Processing
To process your orders, arrange delivery, and handle returns
Customer Service
To respond to your inquiries and provide personalized support
3D Experience
To provide our interactive 3D showroom and personalized gemstone recommendations
Marketing
To send you updates about new arrivals and exclusive offers (with your consent)
Security
To detect and prevent fraud, abuse, and security incidents
Analytics
To improve our website, services, and customer experience
Data Sharing & Disclosure
We do not sell your personal data. We may share your information with:
- Service Providers: Payment processors (Stripe, PayPal), shipping carriers (DHL, FedEx), email services (Shopify Email), analytics providers (Google Analytics)
- GIA Certification: Gemological Institute of America for certification verification purposes
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with any merger, sale, or acquisition of our business
We Never Sell Your Data
Your trust is paramount. We will never sell, rent, or trade your personal information to third parties for their marketing purposes.
Your Privacy Rights
Under GDPR and other privacy laws, you have the following rights:
To exercise any of these rights, please contact us at privacy@novasgems.com. We will respond within 30 days.
Data Security
We implement industry-standard security measures to protect your personal data:
- SSL/TLS encryption for all data transmission
- PCI-DSS compliant payment processing
- Secure data storage with encrypted databases
- Regular security audits and vulnerability assessments
- Access controls and authentication for our systems
- Employee training on data protection and privacy
While we take all reasonable precautions, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security but are committed to protecting your data to the best of our ability.
International Data Transfers
Your information may be transferred to and maintained on servers located outside of your state, province, country, or other governmental jurisdiction where data protection laws may differ.
If you are located outside Norway and choose to provide information to us, please note that we transfer the data, including Personal Data, to Norway and process it there.
We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards such as Standard Contractual Clauses.
Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us:
Nova's Gems AS
Oslo, Norway