GET IN TOUCH

Your Personal Gemstone Concierge

Whether you're seeking expert advice, scheduling a private viewing, or have questions about our collection, our team is here to provide personalized, world-class service.

Call Us

+47 921 68 688

Mon-Fri 9AM-6PM CET

WhatsApp

Instant messaging

24/7 Available

Email

concierge@novasgems.com

Response within 24h

Send Us a Message

Our gemstone experts typically respond within 2-4 hours during business hours.

Schedule a Private Viewing

Book a one-on-one consultation with our gemstone experts via video call or in-person.

Book Appointment

Our Gemstone Experts

Dinesh Novaraja

Founder & Chief Gemologist

dinesh@novasgems.com

Concierge Team

Customer Experience

concierge@novasgems.com

Business Hours

Monday - Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
All times Central European Time (CET)

Order Issues?

For urgent matters regarding existing orders, contact our support team immediately:

support@novasgems.com

Visit Our Showroom

Experience our collection in person at our exclusive Oslo showroom. Private viewings available by appointment only.

Address

Aker Brygge
0250 Oslo, Norway

Showroom Hours

By Appointment Only
Monday - Saturday

What to Expect

Private suite with 3D viewing
Personal gemologist consultation

Schedule Visit

Oslo, Norway

Map integration available on live site

Frequently Asked Questions

Find quick answers to common questions, or visit our comprehensive Help Center.

How long does shipping take?

View shipping times →

Are all gemstones certified?

Learn about certification →

What is your return policy?

View return policy →

What payment methods do you accept?

View payment options →
View All FAQs